Knowledge Management is the cultivation [and facilitation] of an environment within which people want to share, learn and collaborate leading to individual, team and organisational improvement.
This is a great definition that Steve should be praised for putting out for us to read and ponder. Finally a definition that with a positive spin that doesn't allow us to forget organizational culture , reward systems, individual characteristics/preferences; a definition that preempts the need for discussion on the fact that we cannot manage knowledge (I agree, but we are somewhat stuck with the "KM" term now aren't we?); a definition that KM leads to improvement ... what senior bureaucrat could argue with that?!?
I wonder if others feel the same about this definition? Or would anyone adapt or even completely revise it?
This is an important issue. We in KM may know very well what we do, but are we good enough at the quick sell when it counts? @NancyWhite once referred to being able to explain something convincingly to an important individual who's just stepped into the lift with you before s/he gets out of the lift one minute later.