Donate Your Used Mobile Phone to Help People

Now here's something really great, a new program called HopePhones that was just launched.

Old phones save lives. Donate yours to a medical clinic in a developing country today.

Not only can you do good with this, it provides a service to you! You have an old phone, you go to their website, print the mailing label - postage paid, put the phone in a box and send it off! How easy is that?

HopePhones uses the value of your old phone to acquire appropriate mobile phones in developing countries. Those phones are placed with community health workers who are part of programs to improve the health and welfare of those who need it most. The HopePhones website has more details about where these phones are helping people live better lives, and how some are working with the FrontlineSMS:Medic platform. Mobile phones are causing a small revolution in rural development, and one of the key areas for impact is in health care due to their ability to transmit information quickly and easily, from anywhere there's a cellular signal. (Some of you will know I am a great believer in the potential of mobile telephony to improve rural livelihoods through my work with the e-Agriculture community.)

Also, you are saving the environment by not throwing your old phone into the trash.

So far the postage paid service is only good within the United States. To any of my friends in Italy or Thailand or elsewhere, if you give me your old phone I will send it in to HopePhones on my next trip to the States. That's the least I can do.

(Why didn't we have examples of initiatives like this at WSIS last week?)

sawasdee Bangkok, ciao Roma

I'm well behind in my writing (what you can't see is the number of unfinished posts saved as drafts) ... my excuse is that I have changed positions at my job, being offered a great opportunity and some engaging challenges, and with that I've also moved from Bangkok to Rome.

After eleven years in Thailand this is quite a change for me. Thailand had become as much my home as anywhere I have ever lived (in fact, eleven years in Bangkok was longer than I have lived any other single place in my life).

Now that I have started in on my new job I am counting on the skills and knowledge I developed all those years living in Asia, and counting on my network of colleagues and friends to continue being my inspiration, my support, and my teachers. As in turn I hope to extend my vision and bring something back to them.

As I reach out to the Eternal City, the Big Mango is always on my mind.

Sharing Knowedge about Knowledge Sharing for Development

The Knowledge Share Fair for Agricultural Development and Food Security (otherwise known as "Share Fair"), being jointly organized by Bioversity International, the CGIAR ICT-KM program, FAO, IFAD and WFP, will take place next week over three days at FAO Headquarters from 20 to 22 January 2009.

This promises to be a unique, exciting event for the organizers and those in attendance, including me! It is the first time (to my knowledge) that all these international organizations - organizations in which the greatest asset is information and knowledge - will come together to discuss specifically about sharing knowledge, about making knowledge more powerful, more effective, and through this making rural development more successful and sustainable. I'm also very much looking forward to reconnecting with friends and colleagues, meeting some of my virtual collaborators in person for the first time, and expanding my KM4D network!

The Shair Fair will focus on methods, tools, lessons learned, challenges, partnerships, etc. of knowledge sharing, so as to provide practices and learning opportunities that will be of practical benefit to the multi-disciplinary audience. The achievements of projects, programmes and divisions will be presented in light of demonstrating successful knowledge sharing. There will also be special sessions applying new Web2 tools.

There is a great, short video clip on Blip.TV in which Roxana Samii, IFAD, talks about looking forward to this event. Check it out!

Click To Play

I will be taking direct part in four sessions:

• K for Institutions and Partnerships: "Public-Private Partnerships: Cross-fertilisation of Knowledge"
• K for Networks and Communities of Practice: "Leveraging Connections among Networks"
• K for Rural Communication: "Mobile Telephony in Rural Areas"
• K for Institutions: "Making Networks Work Within Institutions"

and sitting in on many more!

Registration for the Share Fair is already open online. For those who can't be there, keep a look out for posts, blogs, tweets, blips, etc. on the event all next week using the "sharefair09" tag.

Thoughts on how to Make Meeting Events Interesting, Engaging and Productive

Most of us enjoy the opportunity to go to meetings and conferences where we can meet up with peers, develop our professional network, and exchange ideas. But how often does all the "good stuff" occur in the hallways outside the meeting rooms, at coffee break or a conference dinner - instead of in the actual meeting event itself?!

Reading this week's comments of my colleagues in the KS2 workshop I know this is a shared frustration. So I would like to share one concept for addressing this problem and would be very interested in learning more about the experience of others. The idea itself is not our own, but it seems to be novel in the settings we are working in (given the feedback I've gotten). While it's focused on face-to-face events, the particular example I will give also has virtual elements.

Charlotte Masiello, the dynamo behind the e-Agriculture initiative, and I started working with a new strategy in preparation for last year's e-Agricutlure panel "Continuing Dialogue to Action" at GK3 that we call the "talk show format". The key elements are as follows:

• There is a panel of distinguished experts (4 or 5 seems ideal, more is unwieldy, less is not as dynamic).
• No presentations are allowed! this is made very clear to the panel in advance (and it does take some convincing with some individuals).
• There is a host/facilitator who has the personality to keep the event lively and can be pleasant but firm in keeping the conversation on track, which may involve dealing with an expert panelist who wants to monologue through the whole event (think Oprah here).
• Before the event the panelists and host informally prepare two points:

1. very short introductions, just sufficient to link expertise to topic at hand (it helps to reassure the panelists that their expertise is such that they are already well known and it is not necessary to present their entire CV);
2. the host discusses with each panelist an initial question they will receive to pique the audience's interest, demonstrate some of the panelist's expertise, and get the ball rolling...

• Concise, brief background information of some sort (e.g. a flyer) is distributed to audience as they come in to the event with information about the subject.
• Then the host (or better yet an assistant) takes a mic out to the audience and asks not only for questions but their own thoughts/ideas ... again the key is to let the audience know that long monologs are not allowed.
• It's the host's job then to "repackage" a set of audience interventions and direct them back to the panel, either as answers to questions or to expound upon an insightful audience comment.

We had a very good experience at GK3, with a lot of positive feedback after the event from people in the audience, some even telling us it was the best single event they attended (in what was otherwise a really excellent 4 day event).

So we have continued this tactic, most recently through my involvement in two events at eIndia 2008 and last month at IAALD-WCCA-AFITA World Congress. Each event has been an experience, and the dynamics have changed depending on the audience size and cultural make up, but each has been a success by following the steps above.

Not only do we continue to get good feedback from both the audience and panelists, but we are getting useful and actionable outputs to work on after the event.

As an example of this, there is an important issue in Asia about the role of public-private partnerships in e-Agriculture, which was identified at GK3. We decided to attack this topic though an online forum hosted on the e-Agriculture.org platform. The outcomes of that were summarized in a 2 page brief, which provided the background document for a face-to-face event, a panel discussion on the same topic at eIndia. The outputs of the eIndia panel were summarized and disseminated by e-Agrigulture and GKP. This was then briefly reviewed by one expert as one part of a larger e-Agriculture panel event at IAALD-AFITA-WCCA, and through the audience discussion that followed we have extended the key issues further. At the moment I've just revising the policy brief to improve it based on all the interventions (it's not posted yet, but I'll link it here as soon as it is).

Twitter Experiment at IAALD World Congress 2008 a Great Success!

Well, simply put I am now officially a Twitter fan ... is there a term for this? Am I a “Twitterite” or a “Twitteree” or something like that?

You will know if you've read a few of my blog postings from last month that I started experimenting with Twitter, which was an idea that came into my head while taking the CGIAR-FAO Knowledge Sharing workshop earlier this year. Although initially I was quite skeptical that “microblogging” could provide enough information to be truly useful.

As timing would have it (serendipity anyone?) just after I subscribed to Twitter, Nancy White went to New Zealand to attend the Distance Education Association of New Zealand (DEANZ) 2008 Conference and was twittering the event with the tag “DEANZ08”. Suddenly I realized I had insight into a conference that I wasn’t attending and frankly hadn’t even been on my radar. Better yet, even though I didn’t attend the conference through Nancy’s tweets I got some nuggets of interest that I followed up (Googled in fact) to learn more about on my own. Then came the IAALD-AFITA-WCCA World Congress 2008, for which the tag “aginfo8” was coined by Peter Balantyne, and one of the panels I participated in was to discuss the use of cellular telephones in the development setting, and well, I was inspired. This was my chance to run a little experiment of my own to see if Twitter really was worth my time.

I started by twittering the conference. Just putting up one or two “tweets” per session that I attended, highlighting something I thought was key or interesting. I have feedback from people following me on Twitter that this was appreciated: (an example from my Twitter)

• gervis @mongkolroek thank you Michael for keeping us posted by a #aginfo98 report and thank youu @nancywhite for pointing to the JAALD tweets 11:12 AM August 27, 2008 from web

The third day of the conference was the plenary e-Agriculture panel. So that morning (early Japan time) I asked a question on Twitter about the use of cell phones in the ICT4D area. Guess what? I got replies and I referenced one reply (below) as an example while I was on the panel.

• Argentina provides a good case of mobilization of farmers supported by mobiles to organize the strike against govn't in food prices crisis 07:29 AM August 27, 2008

This brought together COP, mobile telephony, and the food price crisis all in one inspired moment! I was very pleased, and I am also sold on the value of Twitter and microblogging.


Me Twittering during the panel discussion.
(Photo Credit: Shehzaad Shams)

My colleague Gauri was also using Twitter at the conference. When the IAALD web 2.0 team found out about this, they interviewed us and posted the short video clip. (I think the video is a pretty awful image of me – strangely that little camera made me more uncomfortable than a room full of people! But content wise it is pretty good.)

There are some limitations with Twitter, mainly arising from two issues, both of which the Twitter developers are very forthright in addressing on their website/blog. First, the service has gotten popular enough that the servers exceed capacity at times and one has to be a bit patient to get data. Second, there is a limitation on who can receive outgoing SMS based on the country your SIM card is registered in. In Thailand, where I live, we cannot get SMS updates. Those limitations aside, this is a great service, and in time I think (hope!) these limitations will be addressed.

Twitter on!

Twitter Trials entry Two

Well I've been using Twitter for several days now ... my initial impression is it is a potentially powerful knowledge sharing tool for those who can make full use of the application, i.e. those who can easily (and inexpensively) send and receive "tweets," particularly real time.

However as I've discovered in many countries, my home base Thailand being one of them, there is no way to receive SMS-based tweets on one's cellphone. It is possible using cellphone apps that take advantage of EDGE or similar data transfer protocols, but this introduces a different cost factor. After reading a bit I decided to install Twitteriffic on my iPhone, which has been easy to use and seems to be a decent application for tweeting. However, I have yet to decide I want to pay for a higher level of data transfers using my provider's EDGE service. This would be necessary if I use Twitteriffic very much.

My iPhone won't work at all from Japan next week, where I will be attending the IAALD-AFITA-WCCA World Congress. However, I will attempt to tweet from my laptop - I was inspired by Nancy White's tweets from a meeting in New Zealand this week. Just one more element of my own personal "Twitter trials".

Network Globally, Focus Locally - success in the age of Internet networking

The uniquely successful use of social networking by a candidate* in the upcoming American Presidential race is discussed in an online International Herald Tribune article. The article notes that by borrowing from principles that drive Facebook the highly successful social networking site (indeed they even “borrowed” one of Facebook’s founders to manage the site), this candidate’s website growth strategy is driven by the principle: keep it real and keep it local.

This is a true challenge in the facilitation of any large online community. While novelty and the excitement of newness can quickly galvanize a new community online, it remains a challenge to keep a large, geographically and culturally disperse community dynamic and working together productively in the medium-term. The e-Agriculture community, while still young and growing, recognized this challenge from the beginning and has been striving to keep it real and local, buy targeting solutions to key issues identified by the community itself, and by fostering locally-relevant events on subjects such as public private partnerships.

This political candidate’s site discussed on IHT.com also shows the power of reaching beyond the typical younger, Internet savvy crowd that flocks to social networking sites by advocating “off line” actions and more traditional modes of communication such as house parties and telephone banks. Here I think there is another parallel with the e-Agriculture community, as it focuses on three levels of action: the online Community of Experts global platform www.e-agriculture.org; face-to-face events, including GK3, and the upcoming eIndia2008 and IAALD World Congress; and in-country interventions.

The e-Agriculture community developed for everyone trying to improve sustainable rural development through the use of ICT. Join the community, voice your concerns and opinions, and use the online platform to sound out issues important to your local community as we did with the public private partnerships forum. Success is there waiting for us!


* While many of you have probably guessed who this candidate is, I have intentionally left out a name so as not to distract from the ICT issues at hand, and leave the debate on national politics to other blogs ;-)

ICT and the Generations

I found a very interesting article "Ten Reasons Gen Xers are Unhappy at Work" (It comes from the author's larger group of online discussions on Gen X and Y management issues. The site is a new find for me, and as I find it quite interesting I am sharing.)

By the way, I guess I should divulge that I am part of Gen X.

We will get to ICT, but first let me say it is very interesting to read analysis about managing different generations. If one generalizes about my workplace, my superiors are mostly Boomers, my peers are Gen X, and the newer staff are Gen Y. Quite a conundrum!

Recently I was told that Gen Y has proclaimed itself renamed the "Millennium Generation." Hmm ... I mean they were hardly even old enough to worry about their Windows files exploding on the "doom" date of 01/01/00!

Getting back to the issue at hand, there are some very useful tidbits - points 5, 6 & 8 - in this article about how the different generations relate to new technologies and also how they communicate. Both of these issues are critical to successful application of ICT for development (or in any context really). It may be possible to argue this is written from a the perspective of a western manger, and while I agree adamantly that awareness and understanding of cultural context is critical, I still find the considerations and sensitivities made apparent by this author's writings applicable here in Asia.

We must be aware of how different groups of people relate to each other and to technology. Generalizations are useful tools in developing models to handle such situations (and as such I disagree with some of the detractors of this article). We have to start somewhere, and an informed generalization combined with experience and skill (wisdom?!) can lead to the successful adaption of good ICT4D models in our day-to-day, real world projects and programs.